How Bills are Calculated

All bills are based on meter readings, unless inclement weather prevents us from locating and reading the meter.  In this case, your bill is estimated based upon your previous three months usage.  If we overestimate or underestimate your bill, we adjust your bill the next time that we are able to get an actual reading from your meter.

Payments

We accept the following forms of payment:

Check and money order payments can be mailed to:
195 Old Sugar Creek Road
High Ridge, MO 63049

After-hour cash and check payments can be made through the drop slot next to the front door.

Interruption and Reconnection of Service

Late notices and disconnection notices are printed on the lower left stub of your bill.  Customers with a 60-day balance will be subject to disconnection.  Reconnection is a $30.00 fee and the customer must pay the bill in full plus the reconnection fee before service is restored. If a customer reconnects the water service on his/her own, there will be an additional $750.00 tampering fee. For faster reconnection, we accept credit and debit card payments over the phone.

Prolonged Absence

If you will be leaving on vacation for an extended period of time, please call the office to have your water shut off at the meter.  If you leave your water on, you will be subject to pay the minumum usage amount.  This will also protect you from any leaks in your home while you are away.  Call the office when you return and we will be happy to come back out and reconnect your service.

Billing Questions

If you have any questions or complaints about your bill, please feel free to call the district office at (636) 326-0200.  Our hours are M-F, 8:00AM to 4:30PM.  Someone will be happy to assist you.

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