The district recognizes that a high water bill resulting from an accidental, unpreventable water release can present financial hardship to a customer.  While most water releases are preventable, there are certain circumstances when an accidental water release cannot be reasonably prevented.  The intent of this policy is to establish a one-time adjustment per year for up to 1/2 of the excess water bill above normal consumption due to an accidental water release.

The determination of the amount of the adjustment is as follows:

The customer's average water usage is subtracted from the leak amount.  This total is divided by two and this is the amount that the customer is responsible for paying.  (See the following example)

Calculate Adjustment

Summary

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